Delivery Policy

We are able to deliver with our own vehicles within 50 miles of our premises in Findern, South Derbyshire, and all deliveries are subject to a delivery charge. We deliver during our usual working hours Monday-Friday 8am to 5pm. We are unable to make deliveries at weekends or on Bank Holidays.

It may be possible to deliver goods to locations further afield using third-party transport. Please contact Woodgrow on 01332 517600 for further information.

Customers are welcome to collect any goods from our yard here in Findern during our usual opening hours.

Successful delivery by Woodgrow will depend on accurate information supplied by the customer regarding access for our vehicles and the terrain over which our vehicles need to travel to reach the discharge location. We will do our best to accommodate delivery requests and welcome prior discussion to ensure a delivery is possible and practical. However, if on arrival at the discharge location the Woodgrow driver deems a delivery unsafe or not possible, their decision is final. Woodgrow will not be held responsible for a failed delivery and no refund for the transport cost can be given in these circumstances.

The customer takes responsibility when inviting our vehicles off the public highway onto their property. In the unlikely event of any damage being caused by a Woodgrow vehicle entering and discharging a load, the incident will be fully investigated by Woodgrow. However, we accept no responsibility for any damage incurred to customers or their agent’s property or our materials if our vehicle is invited off the public road. Examples of damage are to manholes, tarmac indentation, overhead cables, gate posts. Drivers are instructed not to drive on ground such as mud, verges, or grass.

All our bulk landscaping products are tipped loose unless otherwise informed. We would request that customers prepare the area where the product is to be tipped in good time to receive the delivery. For example, a tarpaulin or plastic sheet may need to be laid over any area which requires protection.

Delivery of plants, turf and all bagged goods are ’kerbside’ delivery only, unless an alternative arrangement has been made prior to delivery. Our drivers and couriers are instructed to deliver to the kerbside and not leave the hard road or leave products on public property. If you or your agent requests a delivery to be made off the public highway, this will be at the drivers discretion and only if it is safe to do so, irrespective of any pre arrangements made in advance with the company. You may be required to sign a card to obtain an indemnity against any damage incurred if you are present on site.

Courier deliveries may be unloaded using a hand pallet truck. On these occasions the driver will be unable to move your delivery on uneven or gravelled areas.

A delivery by couriers normally occurs between 7am and 6pm Monday to Friday. Outside couriers are not responsible for any additional lifting or carrying of materials, nor do they deliver items to multiple addresses.

Terms and Conditions

Once payment has been received in full and your order processed, you will be notified at the time or contacted by email or telephone confirming your purchase and notification of the anticipated delivery date, and approximate time. If the date provided is unsuitable please get in touch and we will re-arrange the delivery.

Please Note:

Working days are classified as Monday to Friday and exclude bank holidays.

Delivery times apply to items in stock. If any items are out of stock we will contact you and either organise a refund or give you an estimated time of availability.

Delivery to an address other than your billing address is permitted.

When contacted by ourselves or our courier to arrange delivery please:

Confirm address details and leave a daytime telephone number so that we can contact you if necessary on the day of delivery.

Ensure the delivery area is accessible to a large vehicle, and is flat and solid enough to take the weight of the delivery. Access may be required for a vehicle up to 20 tonnes. Please notify us of any delivery constraints in advance. For example, weight limit, restricted street access, or soft ground. If the vehicle is unable to deliver due to access, your order may be returned to us or the couriers depot where storage charges and re-delivery charges may be added. It is advisable to have someone taking delivery that is able to help the driver unload if required.

Your Rights To Cancel

You have no rights to cancel orders placed in store. However we may consider items for return and credit at our discretion .Proof of purchase is always necessary in these circumstances.

Multi buys or special offers cannot be exchanged or refunded if not required.

All special orders that are non-stock items must be paid for in full prior to ordering and may incur a delay in delivery, and are subject to a non-refund or return policy.

Our Right To Cancel

If we have insufficient stock available to deliver within 28 days or any of the goods you ordered were incorrectly listed or priced on our website, we will contact you as soon as possible and will re-credit your credit or debit card within 28 days of your order.

If we have reason to believe fraud has taken place we will cancel the order and notify you of our actions

Shortages and Damages

We will have no liability if you fail to notify us of any items that are damaged or of incorrect quantity by email, telephone or in writing within 1 working day of delivery. On notification within this timescale we will endeavour to resolve your issues.

Over Ordering

We cannot be held responsible for any under or over ordering. Any reference to sizes and dimensions within the product description are purely for guide purposes only.

Quality and Description of Goods

Variation in colour and shades of all products is unfortunately unavoidable and must be accepted. The nature of our natural stone products means that the appearance, colour, tone and texture may vary resulting in the actual physical stone differing in shape, size, thickness and appearance from the photographs used on our Webpage and e-commerce sites. It is strongly recommended that Customers request physical samples of stone before placing orders, especially if matching a product with an existing one. The goods are sold on the understanding that they are of natural stone which is subject to natural formation characteristics, variation in colour, texture and markings and are all part of the natural makeup and appeal of natural stone.

This policy does not affect your statutory rights.